MakeMyTrip.com — Hotel reservation

On 2nd May on going through the "Make my trip" recommendations I booked a large room at Mango Hotels, Bengaluru for 10th May for 2 nights. I paid the full amount to MMt and they emailed me the confirmation and Hotel booking voucher by email. They sent me sms that I do not need to contact the Hotel directly. After an overnight flight from the UAE, on reaching the hotel, I was shocked to learn that no room has been booked. I was reduced to sitting in the cubbyhole lobby with my wife and daughter while frantically trying to call up the miserable "Make my trip" guys. It was only then that they sent the necessary email to the Hotel. IRRESPONSIBILITY is the least that I can say. I was lucky that the smallest among the so called "Large rooms" was still available, otherwise I would have to go back to the street to search for another hotel. I recommend to everyone "DO NOT MAKE A HOTEL RESERVATION THROUGH Make my trip.