MakeMyTrip.com — Last name not printed as per passport

Address:

Chennai, Tamil Nadu

The makemytrip site have some character restrictions in the name field due to which I couldnt enter my full last name while making the reservation. The fare summary said I can do free cancellations with in 24hrs so I went ahead with the reservation around 10:30PM on 15th Jan. When I called the makemytrip next day around 9:30Am, they mentioned the free cancellation is with in 24hours of the same day(Which is no where mentioned in the ticket)since its already past 12:00AM I cannot do any cancellations. But they promised the issue can be worked with the airlines and resolved. For the past 11 days, they have been telling to wait for 24 or 48hours as they couldnt get in touch with airlines to work on this. Yday I called the airlines & they mentioned the name change is not possible and I need to work with makemytrip to find alternates. Now makemytrip is telling I need to cancel the ticket and owe the cancellation fee of non refundable ticket. How the customer will be responsible for the software problem on the website? Also I dont understand what is the meaning of 24hours free cancellations. They are giving new explanation for this. I am asking to connect to Senior management to talk about this, but nobody is ready to give me a call. I need some action to be against makemytrip. I simply cannot lose 50K because of their website problem and stupid explanations The service is very bad and representative is not sensible in providing answers. I am fedup with MakeMy Trip customer service, they cannot understand customer situation no apology.