[Resolved]  MakeMyTrip.com — levying higher cancellation fee than the ones shown in the website

i have a terrible experience with makemytrip international flight booking... first of all they promised in their site that the cancellation charges would be 1200 on the day of booking.. now i dont see the same promise to be kept.. i called the call center and talked to them for 1 1/2 hour to make them understand that i was shown 1200 for cancellation - they finally realised that there is some discrepancy and promised to call back within 4 hours.. there is no call back ... and when i called them back.. i am kept on hold for about half an hour now.. the call is handled by yathesh and rohit.. and they are not responding.. it is just kept on hold endlessly... my whole day is wasted on this follow up.. . i am seeking this as the last option to check for resolution and then i shall approach consumer forum to give me value for the money i spent.. I was promised to give an explaination whenever approached but in vain.. i still dont get any resolution and i lose the opportunity to get the reasonable fare plus advance notice time would be gone by the time i get their response..