Comments
Dear Ajay,
This is for sure a way of harassing the customer so that they get fed up and hang up on the line. You will get someone on the line much faster for a new booking than your would for a change or a complaint.
Their IVR system is the most horrible system I have ever come across. The selections offered on the IVR invariably take you to the wrong department frustating the hell out of you. Now imagine if you have to make a call to MMT when you are overseas on the MMT land line number - there are no toll free numbers available when you are overseas...
This is for sure a way of harassing the customer so that they get fed up and hang up on the line. You will get someone on the line much faster for a new booking than your would for a change or a complaint.
Their IVR system is the most horrible system I have ever come across. The selections offered on the IVR invariably take you to the wrong department frustating the hell out of you. Now imagine if you have to make a call to MMT when you are overseas on the MMT land line number - there are no toll free numbers available when you are overseas...
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