[Resolved] MakeMyTrip.com — make my trip is cheater - do not book with mmt | |
On 4th May 2019, I had booked hotel at Surat for two nights (5th & 6th) on "Make My Trip" after paying full applicable charges online. The details shown at Makemytrip website reflected ample parking space - photo attached. Upon reaching the hotel on 5th with my vehicle, I discovered that the hotel has a dispute with building owner as a result you are not allowed to park your car even for offloading luggage. I immediately called Makemytrip helpline for alternate arrangement or cancellation, who promised to call back. Three more calls in next two hours in broad sunlight asking for directive were in vein. Now I can not make my own hotel arrangement. I was forced to make my own parking arrangement. Upon returning home, I have sent ample mails to Makemytrip for resolution to which there is no response. I expect full refund of paid amount with compensation as other amenities were also substandard. Was this information helpful? | |
Jun 23, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support May 23, 2019 MakeMyTrip India Customer Care's response Dear VS, Regret the inconvenience We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. Regards, Team- MakeMyTrip Care | |
Add a Comment | |
39%
Complaints
8078
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
Post your Comment