[Resolved]  MakeMyTrip.com — MakeMyTrip E-Ticket for Booking ID IN1409B3S204095

Address:

Surat, Gujarat

Dear Sirs This is to bring to your notice, the agony and pain I was put into by Makemytrip and also by Spicejet. I was not informed of the cancellation of my connecting flight from Mumbai to Surat till the time I reported for check-in at RGIA Hyderabad. Is itnot the responsibility of Makemytrip or of the Spicejet to keep me informed of the same well in advance? The response of both Spicejet and YOUR SO CALLED SUPPORT OFFICE at Hyderabad Airport was atrocious. Neither of them could give me the correct position of the fate of the flight for OVER AN HOUR. I was made to stand at the counters all along. This is totally an irrational and ill mannered attitude on the part of Yours and Spicejet's staff. This irresponsibility on your part had costed me dearly both in terms of precious time and money. I was given a very GENEROUS OFFER BY THE AIRLINES that I can either go in for the cancellation of my entire journey ticket or accept a partial refund or travel on a different date AVAILABLE WITH THEM. Is this the way we the passengers, who intend to travel by air, expect to be treated. If I have that much of time at my disposal why should I travel by Air? The irresponsible behaviour on the part of both makemytrip and spicejet in not informing the cancellation of connecting flight put me into an embarassing situation and constrained me shell out over Rs., 7600/- for no fault on my part. I demand an immediate credit of my partial refund and the expenditure I had to incur, besides YOUR EXPLANATION AS TO HOW AND WHY YOU HAVE NOT KEPT ME INFORMED OF THE CANCELLATION OF THE FLIGHT WHEN YOU COULD CONTACT ME INSTANTLY SO MANY TIMES AT THE TIME WHEN I WAS BOOKING THE TICKETS. I expect an early action in this connection lest I would be constrained to escalate the issue. Thanks UDAY