[Resolved]  MakeMyTrip.com — MakeMyTrip: Pathetic Services and ill-Treatment

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New Delhi, Delhi

I planned my visit to Vaishno Devi (Katra, Jammu) and opted for “Make my Trip” to book my bus tickets and it turned out to be a “NIGHTMARE” for me. This was the very first time I was using “make my trip” but I can assure you that this was the first and the last time... I faced so many issues that I m very much frustrated with the arrangements. Firstly, I booked my tickets for 25th May 2014 in “Swagatam Holidays” because I used their services in the past and they are quite a trusted name in bus services. However, on 23rd May I got a call from you customer care and he informed me that the tickets have been canceled due to some issue. I had no options other than asking for a substitute. My tickets were booked in “Shree Sai Nath Holidays” by your executive as a substitute. I expected same services from “Shree Sai Nath Holidays” which I was suppose to get in “Swagatam Holidays” but I SERIOUSLY GOT NOTHING. I booked 10 seats and here are the booking details PNR/Ticket Number: SA2J9J MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) PNR/Ticket Number:M7E4QY MakeMyTrip Bus Id: NU[protected] Bus Operator: Shree Sai Nath Holidays Bus Type: Volvo A/C Seater Executive Luxury (2x2) The issues that I faced are: 1. No boarding location was provided on the ticket and when I called the operator (number given by you mentioned on the ticket) he was so rude to me as if I have taken money from him. I will quote him what he said “AAP LOG DELHI SE TICKET KARAKE AA JATE HO AND FIR HUMARA SIR KHATE HO”. After speaking to me rudely he gave me a number of another guy. Initially he didn’t’ picked my phone, I tried for more than 10 times but got no response. It was 5PM in the evening and my bus was scheduled for 6PM. He picked my phone at 5.30PM and had no idea about the bus number. I asked him to give me the bus number and in reply he said “Sir BUS NUMBER TO NAHI PATA BUT RED COLOR KI HAI AND RST LIKHA HAI AND JAHA AAP KHADE HO WAHA NAHI MILEGI” and he gave me a different location. Now my point is why I was not informed about the change in location and why I was not given the bus number. The language used by the bus operator was not acceptable. 2. I self-identified the bus as per the description given by the operator and boarded the bus. The second incident happened was quite strange. There was a guy who claimed that Seat no. 16, which was mine, is his and he also had a ticket with Seat no. 16 on it booked from “Make my trip”. How can 2 persons have same seat numbers? STRANGE... The same happened with one more guy, He also claimed to have Seat no. 15 which was mine, is his and he also had a ticket with Seat no. 15 on it. There was no operator to sort this issue out. The operator arrived at 7.15PM and the issue was sorted out. 3. The bus was scheduled to depart at 6.30 but it was departed at around 7.45 and there was no one to inform about the delay. The driver was there but he was only saying one line “Mai to naya hu mujhe kuch nahi pata” 4. No water was provided. I have travelled in many Volvo buses and everyone provided water bottles but this time nothing was provided. 5. The bus had no video facility. 6. The passengers were behind the bus driver to stop for dinner and the bus driver refused to listen to them. The bus was stopped @12AM in the night for Dinner. Who will eat dinner so late? We were so hungry but no one bothered for that. 7. Lastly, and quite interestingly, the bus I initially opted for “Swagatam Holidays” was there standing in the bus stand and departed @6.30 as scheduled. I need an answer from you guys now that why my tickets were canceled? I was tortured from all corners and I won’t let this go by. I need a proper explanation from you guys. I was tortured mentally. The above mentioned issues are more than serious and are not acceptable. I spent Rs. 12500 not to get tortured like this and ill-treated like this. I need answers to all my question.