MakeMyTrip.com — Misinformed Bus Details and No Response to the Grievances

Address:Hoshangabad, Madhya Pradesh

I Had booked a Bust which was shown under the category of Volvo. But after booking the Bus Type changed to AC Sleeper. That was tolerable. But upon the arrival of th ebus, I found out that the Bus was not only in the worst of the condition - The AC wasnt doing its job and the condition of the bus in general was appalling. I was charged 2100 for Bus journey from Ahmedabad to Jodhpur. As a result of this, I tried contacting Makemy trip multiple times but they never cared to reply to me properly.
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MakeMyTrip India customer support has been notified about the posted complaint.
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Dear Seema Puri,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or

- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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