MakeMyTrip.com — Money deducted twice and no refund

Address:Mumbai City, Maharashtra, 400005
Website:MakeMyTrip.com

My name- Monesh Rathod
my email ID : [protected]@gmail.com

I travelled lonavala on 24th Oct-15 and when i was on payment gateway it deducted my money twice from my hdfc master card i confirmed the same with the customer support person Name Mr Mohnish he said money will be refunded to me in 72 hours hence i still havn't received its been 5 days now.

i am also attaching my account summary of hdfc which states i still havent received my money

my booking ref is NH[protected]
my complaint ref[protected]
amount deducted was - 2352

kinldy refund the money asap.

Regards,
Monesh rathod
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MakeMyTrip India customer support has been notified about the posted complaint.
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Dear monesh rathod

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear monesh rathod

In reference to your complaint, we have validated your case with our concerned team and found that your amount was debited twice on 24-Oct-15 against your confirm Hotel booking - NH[protected].Please be informed that refund for additional amount of Inr 2352/- has already been initiated from our end on 3-Nov-15 with refund reference number#[protected] and same should now be reflecting in your account.

Assuring you best of our services.

Team-MakeMyTrip Care

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