[Resolved]  MakeMyTrip.com — Money wrongly deducted for booking ID # NH[protected].

Please go through the cancellation policy below(In Bold).It clearly states the there is full refund if I cancel the booking before 07:00 GMT on 25th Sept'14 which is 12.30 pm IST.When I tried to cancel the booking now(10.40 am) I was informed that there will be 1 Nights' retention charge.Can you please explain me the reason for the same? Cancellation PolicyIf cancelled before 25th Sep. 2014 (GMT + 07:00), you will receive a full refund. If cancelled on or after 25th Sep. 2014 (GMT + 07:00), you will be charged a one night cancellation penalty fee.;If the booking is cancelled on the day of check-in or if the customer is No Show, total price for the reservation shall be forfeited...
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Aug 14, 2020
Complaint marked as Resolved 
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