[Resolved]  MakeMyTrip.com — Name amendment and refund

Address:

New Delhi, Delhi

Dear Concern, I booked few tickets of Malindo Airlines worth Rs. 65000 on 26th Sep 2014 for two passenger from New Delhi to Malaysia through Make My Trip. 1. Ved Jaiswal 2. Swati With the first passenger by mistake i din't put middle name (PRAKASH) while booking ticket. In second passenger name i wrote Swati as per the passport but their system took it wrongly and updated it Mrs. Swati Mrs. In one ticket subtitle got change Instead of Mrs. Swati to Mr. Swati Now when i took followup with MakeMyTrip till 29th Sep calling 4-5 hours everday, they said name can not be amended as per the term and condition of Malindo Airlines. But for the Second passenger they kept me on hold. And for cancellation, MakeMy Trip were saying tickets are non refundable. Then i confirmed with Malindo Airlines, and got to know that tickets are refundable. and i din't get any other information as they din't entertain me. Now when i conveyed this message to MakemyTrip Call center supervisor, They took the conference call with malindo airlines and cancelled my two tickets on 29th Sep with the refundable amount of approx Rs.43000 with the cancellation charges of 7000. It was suppose to get credit in my account till 10-Oct And for Other tickets with the name of Mrs. Swati Mrs. still they kept me on hold and keep calling me to solve the issue.And finally they approached to right person in Malindo Airlines head office in Malaysia for the name amendment and took me on conference call with them to amend the name, and it got amended. At the same time i confirmed with the same person from malindo airlines regarding other tickets, Ved jaiswal and Mr. Swati which i cancelled, then he told me that it would have amended on request. As subtitle is not an issue in travelling as well as For the middle name he said, Malaysian Immigration Department does not consider middle name. so it would have got amended. So In total make my trip did not approach to right person in Malindo airlines at the right time other wise i wouldn't have to cancel my tickets, in cancellation of tickets and making new tickets i have incurred a loss of approx Rs. 15000. And in their mistake first they were just avoiding, but when i put pressure on them, then they ignored the Term and conditions of malindo airlines and approached to right person in Malindo airlines to get it amend. Call center is not responsive in a efficient manner and even they kept me on hold for hours and hours and hangup my call, I went to head office they promised me help out, but still today is 28th Oct, I haven't got my refund of Rs 43000 as well as they are not listening regarding the misguiding of name amendment. Call center of MMT has promised me more than 20 times to revert on my issue but i never get a call on any issue. then i had to take followup every time. In total i am demanding the Approx Rs.43000 as refund as well as approx Rs.15000 for loss which i have incurred. All Booking Id's are : NN[protected] VED JAISWAL : NN[protected] Mr. Swati Both tickets i have cancelled as they denied to amend my name. Refund amount Appro. Rs 43000 and cancellation charges Approx Rs. 7000 Made new booking with the price appreciation of Approx. Rs 2000 ... : NN[protected] VED JAISWAL : NN[protected] VED JAISWAL Both Booking id still have to cancel with the passenger name Ved Jaiswal as i have already booked new tickets with VED PRAKASH JAISWAl In this total approximate loss would Rs 5000 ... : NN[protected] MRS. SWATI MRS. : NN[protected] MRS. SWATI MRS. In same booking ID they have amended Mrs Swati Mrs as Swati only as per the passport. It was their fault so they changed it and did not talk about the Term and condition and new itinerary will be sending me. ... So my humble request to DGCA to take followup with them and help me out in refund and misguiding. Regards, Ved Jaiswal Mo: [protected]