[Resolved]  MakeMyTrip.com — No ownership after taking money and miss the response

Address:

New Delhi, Delhi

I have booked my Thailand trip with Make my trip. After the agreeing amount and paying first installment Make my trip team called back and say there is difference of 30K more to be paid as the hotel charges is increased. After my discussion with Mr. Punit (Manager of Make My trip) he reversed that demand. After Paying all amount I contacted MMT team when I will get my travel document, I have been told there is INR655/- still pending even when I received confirmation that there is no amount is pending. Later on MMT team told me this amount is due to currency conversion, when I told why I should be paying this, MMT tam taken 5 days to resolve this issue and I have received my Travel ticket and voucher just 2 days before. Every time I followed up, there call agents just transfer call here and there. They never give you the call when they promise. Call Centre agents just give standard answers. I will advise never go with MMT as they became big but their operations are still not managed, no SLA and commitment to services to customer.