[Resolved]  MakeMyTrip.com — No Refund After a Month

Dear Sir, I made a booking with Make my Trip for flight from Mangalore to Dubai with Air India Express on 13th September 2014. But I had to cancel the ticket and had a word with customer care executive in their toll free number for getting my refund. They informed me that they will take the request and will process it in 5 working days amounting to Rs 7877/- will be refunded to my credit card. They sent me the confirmation mail on 13th September stating that “They have confirmation from Air India Express and it is the have got the confirmation from the Airlines that they have initiated the refund”. When I crossed checked with Airlines in Dubai they confirmed me that they have already refunded the same to makemytrip, please check with them. But now makemytrip is still confirming with the Airlines that will be check with the airlines. It’s more than a month now and they are still checking the issues. Just because of this I am paying the interest on the outstanding my credit card. Below is the copy of mail correspondence and booking for your reference. Request you to help me out and get my refund. Thanks and Regards Jain Sebastian K [protected]@gmail.com [protected] Subject Cancellation Discussion Thread Response Via Email (Parveen Verma) 13/09/2014 10.37 AM Dear customer, Greetings from MakeMyTrip! We apologize for the inconvenience caused due to delay at our end. This is in reference to your booking id NN[protected]. Please note that we tried to call you on this number 971-[protected] however your number is not connected so as we have checked with airline and as per airline cancellation done and the refund amount is 7877/- and we have initiated the refund and it will done within 5 working days. We value your business with us and look forward to assist you with all your travel plans. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We care for you and value your business with us and look forward in assisting you with all your future travel plans. Yours Sincerely, Parveen verma | Customer Service Team MakeMyTrip.com 243 SP Infocity, Udyog Vihar Phase I Gurgaon -122016 (Haryana) All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail: [protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄ Response Via Email (Indu Bala) 11/09/2014 11.11 AM Dear Customer, Greetings from MakeMyTrip! At the outset, we sincerely apologize for the unpleasant instance. With the reference to the Booking ID NN[protected], We would like to inform that we are working on your query so we request you to kindly wait for 24 working hrs so that we can resolve your query and assist you. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com. We care for you and value your business with us and look forward in assisting you with all your future travel plans. Yours Sincerely, Indu | Customer Service Team MakeMyTrip.com 243 SP Infocity, Udyog Vihar Phase I Gurgaon -122016 (Haryana) All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail: [protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄