MakeMyTrip.com — No refund for over two months

Address: Chennai, Tamil Nadu

I had cancelled my ticket on 7th March and after many mails and endless phone calls i got this information Booking ID: NF[protected] Refund Date: 01 Apr 2015 05:30:00 Refund Amount: INR 9, 593.00*approximately Refund Reference Number:[protected] But till date this amount has not been reflected in my account. The Refund call executives are very basic and don't know how to handle this call. Especially my last call With Ms. (Shivani Anand) (04/05/2015 01.19 PM) was pathetic she kept me on hold for 34 mts and she had no clue what to do and finally she just kept me on indefinite hold till it disconnected, which is a common trick that Make My trip tele-executives resort to if they cant resolve your problem. I wonder if i have to go to court to recover this refund? I decided NEVER to use Makemy trip again. I have used them many times in the past but its become a very shabby organisation of late. If the management has any shred of honesty I would like them to reply to this complaint and take immediate action.