MakeMyTrip.com — No refund for over two months | |||
I had cancelled my ticket on 7th March and after many mails and endless phone calls i got this information Booking ID: NF[protected] Refund Date: 01 Apr 2015 05:30:00 Refund Amount: INR 9, 593.00*approximately Refund Reference Number:[protected] But till date this amount has not been reflected in my account. The Refund call executives are very basic and don't know how to handle this call. Especially my last call With Ms. (Shivani Anand) (04/05/2015 01.19 PM) was pathetic she kept me on hold for 34 mts and she had no clue what to do and finally she just kept me on indefinite hold till it disconnected, which is a common trick that Make My trip tele-executives resort to if they cant resolve your problem. I wonder if i have to go to court to recover this refund? I decided NEVER to use Makemy trip again. I have used them many times in the past but its become a very shabby organisation of late. If the management has any shred of honesty I would like them to reply to this complaint and take immediate action. Was this information helpful? | |||
 2 Comments | |||
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I am glad that this forum gave me an opportunity to air my greviences and that it initiated a call from Mr Dinish of Makemytrip. I am happy to see that after two months of walking into a wall i was able to get a positive response from Makemytrip. All credit to this forum. Thank you.
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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First and foremost, please accept our sincere apologies for the inconvenience caused to you as what happened is certainly not in line with our service standards
Further as per our discussion please note that, we have validated the case and found that initially a refund of Inr 9593.00 has been initiated from our end for the original booking on 25-Mar-15 because of the un-cancel feature which was opted by passenger to re book his ticket without paying any additional cost. And cancellation which was made on booking for the second time was a normal cancellation so, cancellation fee has been deducted as per airline fare rule and refund for Inr 3298.00 has been processed on 7-May-15 with refund reference number #[protected] and the same should reflect in your bank account as per your bank processing cycle.
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