[Resolved]  MakeMyTrip.com — No Refund since 2011

Address:

New Delhi, Delhi

Sir/Madam, This is to bring to your notice the poor services provided by makemytrip on 10th June 2011, bearing reference number 110610 – 030658. I am sorry to inform you that I was highly disappointed by the Service provided by makemytrip. I booked my flight for June 10, 2011 at 2300 hours from Mumbai to Delhi from Make My Trip. After reaching Airport I was informed by the Airport authority and India Airlines crew that there is no flight at 2300 hours. It was a moment of embarrassment for me when I was not allowed by the security and Airport crew to enter the premises. Make my trip is responsible for this goo[censored]p and for not updating me for this. Even after talking to Mandeep and explaining him the whole situation he was adamant and stressed that his system says that there is a flight at 2300 hours even when there was no flight. The incident has caused me real mental harassment and the staff portrayed a large amount of incompetence. I demand the total reimbursement of my flight ticket from Mumbai to Delhi. However the incident caused me hell lot of extra charges. This experience had been a big letdown. I have been marking email to make my trip since 2011 but so far no response received. My Booking ID was - Booking ID: NF[protected] I hope you look into the matter and ensure it is not repeated. Regards, Vidhi Dheer [protected]