MakeMyTrip.com — Non refund of cancellation of bookings as promised

Address:

Indore, Madhya Pradesh

Dear Sir,

I have booked a ticket from MMT (Booking ID : NN[protected] on January 31st 2015 from Indore to Hanoi and back Indore on 24th February 2015.

Primarily, They have booked me an unconfirmed ticket in which Bangkok to Hanoi Sector was not booked and when I called directly to Jet Customer Care Executive, I was shocked to hear that we would not be able to travel from Bangkok to Hanoi if the Ticket of that sector has not been confirmed though MMT customer care executives were giving us a false statement that they are working for that matter and we would be able to travel through that ticket.
Continuously calling for at-least for a week to their Customer Care executive also was all waste until we complained to TAAI.

Secondary, after doing all possible things at our end, we wee able to fetch a confirm ticket on the same booking ID but due to some unavoidable reason we thought to cancel our journey.

So, I made a first call for inquiring about the cancellation procedure and refund amount on 13th of February 2015, I guess, where I was told that Rs. 5331/- only per passenger will be charged as penalty for cancellation and the rest amount will be refunded in few days.

Then, finally we decided to cancel the tickets on 21st of February 2015 when I called back again to MMT CC (around 4:30 pm) where I was connected with CCE Mr. Sandeep. I was then shocked to know the penalty amount which this guy told to me, which was around 22000 per passenger.

I was not able to digest the said words, hence decided to call back again to MMT CC, this time CCE Ms. RUPALI KAUL was connected with me, and she assured me after confirming her senior executives online that for the whole journey Rs. 25100/- for Both the Passenger will be charged as penalty and the rest amount of Rs. 51420/- only will be refunded back to me in my account in 7 to 8 days. Still I told her to re-confirm the same and if this is the scene then cancel the tickets and mail me in writing about how much I will get. She then cancelled my tickets assuring me the same above amount of refund on mail

Next day, that is 22nd February 2015, out of my curiosity I just checked my refund status on the MMT website link of Manage Bookings where I was shocked to know the amount refunded was only 17638/- as compared to the confirmation given by Ms. Rupali of Rs. 51420/- I was so upset and again called MMT CC where they confirm me that if there CCE has confirmed the said amount that will surely be refunded to you in 7 to 8 days. but till date it didn't happened even after calling repeatedly to MMT CC and talking with their CCE's.

And today I got the official cancellation mail which says the refund amount is only Rs. 17638/- . Its a shame that being so loyal customer to MMT, this happened. If I would have known earlier that this will be refund amount I would not have cancelled my tickets. I am not so rich that this will not affect me. I am a normal salaried class guy having many other responsibilities.


I beg to you for looking into this matter and assist me in getting back my refund as soon as possible.

My Self ANSHUL JAIN [protected]
My collegue who suppose to travel with me is GAURAV GUPTA [protected].


Request you to resolve the matter asap.