[Resolved]  MakeMyTrip.com — Not a single penny refunded, No cancellation, Not sending tickets on time. Responsibility if customers ?

Hi, I had booked a package with MMT on 13th of Nov. 2014 to Manali. My journey date was on Dec 20th, 2014. In lieu of some untoward circumstances (my wife being pregnant) which we came to know only after December 1st week, I had requested MMT to cancel this booking and refund some part of it. I was told there are no refunds for this package. Hence i decided to postpone the package to a later date so that my spouse can travel comfortably as per doctor's recommendation. The package was postponed to 28th feb after a long chain of communication with MMT a day before my journey date i.e, 20th dec, 2014. Now I got the updated hotel vouchers after a week or so and the agent Jay Parekh who actually booked this package for me told that he'll be sending me the volvo vouchers before 28th feb. More precisely the MMT system will automatically send the volvo vouchers. However there has been no communication from MMT regarding the volvo tickets before 28th and the agents phone was switched off continuously. I had no idea what was going on. When I called customer care I was told its my responsibility to inform them about this system failure to send the volvo tickets, not theirs. This is MMT. All i'm asking is a proper justification and refund on this case.