[Resolved] MakeMyTrip.com — Not refunded money from past 3 months

Harshssharma

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I booked a trip to europe from makemytrip and i did online transaction of Rs. 41386 but i didnt get confirmation from makemytrip for successful transaction. I called makemytrip executive and ask about the transaction and she said that transaction was not successful, so i did it again and got confirmation from makemytrip for successful transaction. But after few hours i got confirmation from my bank that both the transaction were successful and insted of paying makemytrip Rs. 41386 i paid Rs. 82772. I registered my a complaint three months back to get refund of extra money i paid. But till now i didnt get any positive response from MMT.

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Related MakeMyTrip India reviews

View all 8083 MakeMyTrip India Reviews

Comments

Snapdeal.com Customer Care

from Delhi, Delhi

Dear Harsh Sharma,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Harshssharma

from Noida, Uttar Pradesh

Hi,

Please find the details below:

Booking ID:IN1309B9S152010
Email Address: [protected]@gmail.com

Hoping to hear from you soon.

Br//

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Mr.Sharma,

Greetings from MakeMyTrip!

First of all please accept our sincere apologies for all the inconvenience you have faced related to your account while you were dealing with MakeMyTrip.com.
With reference to your complaint against the booking ID IN1309B9S152010, please note that we have updated the refund for INR 41463 (double charged amount) to the same account that you used at the time of payment.Please note that refund would process to your account within 5 working days.

I request you to kindly confirm the same with your bank and intimate us the moment you receive your refund.

Appreciate your co-operation.

Yours sincerely,
Asma Ayaz
Team-Customer Delight
Asma.[protected]@makemytrip.com
[protected][protected][protected][protected]-------
India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all Major Mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.,
Tripper Villa
Tower A, SP Infocity
243, Udyog Vihar
Phase 1,
Gurgaon, Haryana - 122016
India