MakeMyTrip.com — One Day's Tour Cancelled

Address:

Surat, Gujarat

Hi, My booking ID is IN1410B4S102836 and I have taken a Thailand tour from MakeMyTrip in January 2015 (11th Jan - 15th Jan - Tour name Thailand 05 nights and 06 day). During the said trip my Full day tour of Pattaya Coral Island for 3 (inclusive of pick-drop from hotel, ferry @ Island, lunch for 3 with Glass bottom boat ride) has been cancelled at just at pickup time of the said tour.

Thereafter, I have arranged the said tour on my own as at an international destination one day's loss is very huge. After completion of the said trip once I have reached back I have requested for the refund of the said cancellation with MakeMyTrip. Later, for the said cancellation I have been offered for TBH 300 (INR 600/-) for a day long tour which is nowhere relevant. The actual cost of that day long tour is somewhere around TBH 2500 (INR 5000). I have asked for the justification and requested for reasonable refund since I have lost my half day as well and arranged a falf day's same tour on my own at an International destination. Even after repeated reminder I haven't received any reply from the team which was responsible for my tour. I have also asked for the escalation matrix to discuss the same with higher authorities of MakeMTrip but unfortunately no response has been received so far.

The MakeMyTrip people to whom I was am in touch and sending emails are : Richa Atrey" <Richa.[protected]@makemytrip.com>; Jogesh Kumar" <Jogesh.[protected]@makemytrip.com>; Jagdeep Kaur" <Jagdeep.[protected]@makemytrip.com>; Nishant Rai" <Nishant.[protected]@makemytrip.com> and Suneha Das" <Suneha.[protected]@makemytrip.com>.

I am very much disappointed by this and have no good words to say. Neither I shall ever use MakeMyTrip nor I shall ever recommend anyone.

Thanks,
Sandeep Gupta