[Resolved]  MakeMyTrip.com — One of the Worst Travel bookign Experience... Refund still awaited ...

Address:

Mumbai City, Maharashtra

I have been trying to find out about my International ticket refund amount since yesterday. Spending almost 2 to 3 hours on the phone. First of all it will take more than half an hour to reach to the representative and secondly most of your representatives don't know the basics of ticket booking. When I ask them about the how they arrived at my ticket cancellation figure they say Hello hello and disconnect the line or they put on music which will play for hours. I never expected from such a professional company like yours. I have booked three international tickets out of that three I had to cancel it . First ticket which I cancelled the booking Id is NN[protected]. Actually I cancelled it just few hours before the flight but still they told me it was not updated in the system hence it became no show and the refund amount was Rs.17, 318/- out of which only Rs.8659 has been credited to my account so far. I have just sent my credit card statement for the verification. But I don’t get an answer why you guys are refunding in two parts? Secondly the Booking Id No. IN1501B7S076346, now this ticket is for 28th of May I just cancelled it yesterday and they cancelation charge is Rs.9944/- but when I ask how they got that figure no answer either they disconnect the phone on the face or act as if suddenly they can’t hear me and say hello hello and disconnect the phone. I am really being frustrated, since two days I have been spending most of the time calling you guys. Is there anyone who can help me?