[Resolved] MakeMyTrip.com — Overcharging, Fraud by Make My Trip | |||
I had booked 3 tickets from MakemyTrip.com on 26th June with Booking Id IN1506B2S254813. I was charged Rs 107093 where as the Invoice from Airline is for Rs 99411.I was informed that extra money will be refunded once I give the Invoice from Airline. I have been following for over 2 weeks and no one in Make My Trip is taking my case. I called their helpdesk over 15 times and have raised online complaint for 10 times but still there is no response from company. It is a clear case of overcharging and fraud against Make My Trip. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
These are followups I did after trying to call on their helpdesk for over 20 times. I talked to Ankit, Chetan(supposedly Floor Manager ) but they behaved like novice agents who did not know anything. I was promised call back 5 times but no one ever called me. Customer Support is in pathetic state in this company.
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Reply
Dear onlinedave
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As discussed, we have validated your case with our concerned team and found that refund for INR 8000.00 has been initiated and processed from our end on 08-Jul-15 and we hope that same has been credited to your account accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us,
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
As discussed, we have validated your case with our concerned team and found that refund for INR 8000.00 has been initiated and processed from our end on 08-Jul-15 and we hope that same has been credited to your account accordingly. Please feel free to contact us for any further assistance on the matter. We thank you for contacting us,
Assuring you best of our services.
Team-MakeMyTrip Care
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