MakeMyTrip.com — Poor response on mail, Telephones will keep you waiting till you get fedup

vvkarade

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I made booking through MakeMyTrip Confirmation for Booking NF[protected] for 11th Jan 2015 from Ahamdabad to Chennai Spice jet Flight. I understood same flight is cancelled till Dec and there is no communication / confirmation from Makemy Trip. I have send reminder 3 times and tried to contact over phone 20 times but no response. how can I secure that any loos i will bear due to change in flight? Pl. advice. Regards; vaibhav karade

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MakeMyTrip India customer support has been notified about the posted complaint.

Dec 11, 2014

Updated by vvkarade Till today there is no confirmation from MakeMy Trip Customer service. This is the way in India customers being treated. We need to struggle hard for our basic right as customer.

being responsible company can I expect MakeMy trip Sr. official will look into matter and do the needful.

Regards;

vaibhav

[protected]

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Ashvini,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

As discussed, we have cancelled your bookings with the Airline today and asked them to process full refund don both the bookings on priority. As advised, please be assured that as soon as we receive this refund in our agency account from the airline, we will initiate refund towards you account accordingly.

We will keep a regular follow up with airline and take this matter to closure accordingly. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care