[Resolved]  MakeMyTrip.com — Refund issues for ticket voidation

Address:

New Delhi, Delhi

I was booking an internation ticket using Makemytrip and due to incorrect details in the ticket, I had to void my ticket as suggested by the agent from makemytrip. During the process of voidation, they said they will deduct 600 rupees from the amount i paid towards the tickets and re-fund rest of the amount in to my account in 7 working days. Based on this confirmation from the agent, I agreed to void tickets instead of making the correction in the tickets via airlines. Then I had to borrow money from some one to make the booking as the internation travel I was booking costed more and my amount which I paid earlier was stuck with re-fund for 7 days. Later after 7 days, I called customer care of Makemytrip, they said it is still under process and will be deposited next day (25th November). I called them up again on next day, I got the same answer again that it will be deposited next day (26th Nov). I called up again on next day, they said 27th Nov. I called on 27th, they said 28th. I called on 28th, they said 1 Dec. I called on 1 Dec, they said 2 more days. All the above called, I am making from outside india. They said their numbers are toll-free, but my service provider charges for this number, so I had to spend nearly $200 just to call Makemytrip. I have asked for callback, they said they have raised a request internally for calling me back, 5 times, surprisingly even a single time I received a call. This above one is by calling them up. I tried other way, their support via chat. I did chat more than 30 times. Every time, they transfer me to some one, 10 times, I had to wait for 20-30 mins and disconnect as no one picks up my chat request. More than 10 time, they transfer to some one, they will say we are still working on refund, can you please wait for one more day. I will be asking something to them and they disconnect the chat session and keep customer un-happy. I tried contacting them via email, every time I send e-mail asking for updates, They said we are working on this, please give us 72 hours to refund. I have received this mails every day, many such 72 hours passed, but no useful update. Not sure why makemytrip is taking so long to refund my money and not even a single person from their customer service is honest and help up. Every time i contact them, i got false information. An interesting update from one of the customer service person - She says, " We have verified your cancellation/voidation with Airlines and as per policy there is nothing to be refunding to you". This was shocking update from her, as I have voided ticket based on the Makemytrip customer service and now again they are giving an wrong update to me. I have given them my new contact number every time I contacted them and said, I am not on the number which I booked with because I have already travelled to other country so call me on my new number. But surpricingly, every time they say, we have contacted on you number 900*******, I will tell them I have given my new contact number and asked to call on that why are you calling my Indian number. They say we are sorry for that and we will contact on new number. This happened many times and still not received an update or call on my number. Here is my booking ID: NN[protected] Voidation date: 14-November Agent confirmed me before voidation and promised refund in 7 days after verifying my details and then I agreed. But now, I am regretting about this decision and decision to use Makemytrip for booking my tickets. There is my mail ID linked to this booking ID and they can contact me anytime via email and not via old phone number.