MakeMyTrip.com — refund not given for cancelled tickets

Address:

Chandigarh, Punjab

Dear Sir / Madam I had made international flight booking for 3 passengers on 27-Jun-15 under booking ID IN1506B2S269415. Total payment was Rs. 264786. Due to some visa issues, I had to cancel the ticket of 2 passengers on 4-July-15. I initiated the cancellation from their site and total deductions were shown Rs. 15160 (Rs. 7580 per person). They initiated the refund of Rs 74602 on 7-July. I am not sure till date how they arrived at this figure for the refund. Actual refund amount should be Rs. 161364. I am trying to get the balance amount Rs 86762. I have been trying this since last 3 week by calling their customer care number and repeated email follow-ups, but each time they are giving weird response and will ask to wait for 3 days. But they never get back on this. Kindly help me to get my refund. Thanks