MakeMyTrip.com — refund not made

Address:

Gurgaon, Haryana

I have booked flight tickets for my brother wide make my trip wide make my trip Confirmation ID NN[protected] on 8th April 2015, unfortunately spell mistake in the name, I have cancelled the tickets wide makes my trip cancellation I'D IN1504R0S061637 on the same date. Make my trip announced the refund date is 15th April 2015. On 18th April I called customer care they told it will take further 72 hrs for refund. Again I called customer care on 21st April they told it will be made 24 hrs. Again I called customer care on 22nd April 2015 she told payment has been sent. I asked the refund payment bank reference number, if I get the reference number I can ask my bank to trace the payment. She told she cannot transfer call to her higher official or to accounts dept to get the reference number nor she can give. In between I booked complaint in the website but they replied other than the refund date. Till date even after 15days later the refund has not been made. Please look into this mater and if the refund of Rs. 35165/= is made soon I will be very grateful.