MakeMyTrip.com — Refund not provided even after repeated requests

Address:	Gurgaon, Haryana, 122016
Website:	www.makemytrip.com

Dear Team, I have made a booking for family from Bangalore to Dubai and return, i have made the transaction on 24th October 2015 and i have received a booking confirmation number NN[protected]. SInce i didnt receive the E ticket i have contacted the customer care on 25th October 2015 and they have confirmed that the booking is not done due to a technical issue. I have asked for a refund of the amount of Rs. 1, 29, 241/- and i have send many mails to [protected]@makemytrip.com but there is no reply from them, then i again called the customer care and they are very casual and they told that they didnt get my mail and then one executive gave me a mail id which is barmingham.[protected]@makemytrip.com. I have forwarded all the details to the concerned executive and he gave me a reference ID as[protected]. Again when i called they are saying this reference number is wrong. But till date i didn't receive any information pertaining to my refund and there is no mail from the concerned. Every time i call the customer care they are asking the same details again and again and transferring the call to various departments but not giving any update. They are just trying to avoid my calls and dont want to inform the status. Please help in getting the refund. My details are as follows: Name: Magesh nambiar Contact Number: [protected] email id:[protected]@gmail.com amount deducted: Rs. 1, 29, 241/- Regards, Magesh