[Resolved]  MakeMyTrip.com — Refund status of booking id nr[protected]

Address:Bangalore, Karnataka

Dear Concerned,

I have booked a railway ticket through make my trip for 12246 Duronto express of 25 Mar 14 under booking id NR[protected] dated 24/01/14. The details are as follows :-

(a) Train No 12246 YPR-HWH Duronto Express
(b) Passenger -2 (1 Adult and 1 child)
(c) Date of journey -25/03/14

The details of the transaction (TO TRANSFER/abhijit trail tkt/[protected]/NA/INB -TRANSFER TO A/[protected]) dated 24 Jan 14.

The ticket had been cancelled on 26 Feb 14 vide Ref no IN1402R5S138375 for Rs 3590/- and the expected refund date was committed by your agency was 03 Mar 14. It is embarrassing that the account No [protected] has not been credited till to date. (The account statement is from 24 Jan -24 Mar 14 has been sent to you by [protected]@makemytrip.com).

I had made a complaint ( IN 1403R6S128770 ) on Friday, 21 Mar 14 which is being still unanswered.

Please update the status of the refund at the earliest.

Awaiting for your quicker response.
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Aug 14, 2020
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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Comments

Dear Customer

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care
Dear Customer

We are sorry to read about the issue.

In reference to your complaint, we have validated your case with the payment gateway and received a revert saying that refund for INR 3590.00 has been claimed by your bank on 10-Apr-14 and should reflect in your account within 3-5 working days.

We thank you for contacting us.

Assuring you best of our services.

Regards,
Team-MakeMyTrip Care

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