[Resolved]  MakeMyTrip.com — regarding refund of funds for not been able to provide service

Address:

Udaipur, Rajasthan

dear sir
i have given my booking to your representative Ms Shilpa Goel for my trip to Greece and turkey and my booking no IN1406B0S021320. After confirmation .
We have transferred the amount Rs292000 against the booking and visa.
We have given the list of visa documents and the same were submitted to you representative.
Further asked the documents so that hotel booking & visa formalities were also submitted on 17 &18 of June to your executive Mr Umesh Singh in your office at gorgon.
In the evening his reply was that he can not get visa for us, it was verbally.
And my documents were send back to me at my adress .
when i asked for the payment to be reversed to me they asked for deduction for hotel booking for RS 30000.00.
i asked for the voucher for booking and cancellation so i can approve .
it was on19th june.
till to day i have not received any mail or satisfactory answer for it.
sir when the hotels were not booked for us which was confirmed by mr umesh on 17th june then how come cancellation comes in picture.
since last 4 days no one responds from your office nither shilpa who took booking nor umesh who was working for visa.
it is surprised as company like yours deals with customers in such iresponsible manner then i do not want to say further.
we are your regular customers and if we get such response is a surprised to me.
may be i am a small customer but a small customer is equally important for organisation.
request pl look in the matter and get me refund of RS 292000.
a positive move will be highly appreciated.
thanks and regards.
dr Kailash somani
[protected]@hotmail.com