[Resolved]  MakeMyTrip.com — Same Passenger name Twice

Address:

Pune, Maharashtra

During the last sale season November 17th, 2014, I booked one ticket for me and my wife from Mumbai to Lucknow. That day the site was heavily overloaded and it was taking a lot of time to load. Luckily it responded after few trials and I was at booking page. Since me and my wife are frequent traveller so our names were there in the saved passenger details list. I checked those tabs and clicked to book the ticket but due to the slow server the website didn't responded well. Then again I filled the passenger names manually and this time it responded and I was at payment page. But when I got the e-ticket I was shocked as the name of my wife was missing from the ticket while my name was appearing twice. I was really mad about it. How could a company like makemytrip can do this silly mistake. A ticket booked having same passenger name twice is the failure of entire IT cell of makemytrip. They should shutdown their website if this silly mistake is allowed by their server. I tried to contact them over call but no one responded. Then I wrote them about the issue and again they took a lot of time to reply. Few days later when they replied it was really absurd. They sent me one technical log sheet showing that it was my mistake and it was me who entered my name twice. I was really disappointed by their reply. How could they become so irresponsible. Anyway I will not let it go so easily. They will definately learn a lesson. Let me give you an example of the absurdness of their website. Go to Fare Calendar page of their website and try to fill same name in "To and From" section. It will not accept the same name. Now see the hypocrisy that it will accept the same passenger name in a single e-ticket. They are good at hiding their loopholes and extremely good at blaming consumer. They should change the name of their customer care forum to CUSTOMER BLEMING FORUM.