MakeMyTrip.com — The agency is cheating me by not giving my Refund

Address:

New Delhi, Delhi

The agency is cheating me by not giving my Refund.. Every time I call they put me on hold for hours and give answer as someone will get back me but I don't find any response proper so far. its more than 40 days and being an US Citizen I am really feeling helpless and cheated and I would like to goto US consulate and want to produce this case. If you do not respond I am going to go for compensation too