[Resolved] MakeMyTrip.com — Ticket refund | |||
I had booked my domestic flight from Tuticorin-Chennai through Makemytrip.com on 8th October'14. Upon receiving a call from the airlines that the flight was rescheduled we were forced to cancel the tickets as the new timings was not suitable for the connecting flight(from Chennai-Mumbai). Prior cancelling the tickets we were assured full refund as the same was due to the airlines fault. After all the enquiry the tickets were cancelled on 22nd December'14. I had received a refund of 25% of the amount on 22nd Dec'14 ever since i have been calling the Makemytrip customer care religiously every day. Always ended up hearing that my call will be elevated to the concerned department, will received refund in 4 days etc. Its more than 1 months since i have cancelled the tickets and i have still not received the refund. Please help me...i am tired of waiting for the refund and the being put on hold at the customer care toll free number. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Anujthakur,
We have reason to believe your concern has been resolved as this concern of your has been handled by our management team and refund has been processed. We hope that your complaint was addressed and resolved up to your satisfaction. We thank you for contacting us.
Warm regards
Team-MakeMyTrip Care
We have reason to believe your concern has been resolved as this concern of your has been handled by our management team and refund has been processed. We hope that your complaint was addressed and resolved up to your satisfaction. We thank you for contacting us.
Warm regards
Team-MakeMyTrip Care
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t's been more than a month and my refund has not been done. The case has been escalated to Management Level via Make my Tri portal, but waste of time. I have written an email to Geeta Eral on her personal email id as well, waiting for her to at least respond to my email and give a date when the refunds shall be done.
Other Concerns.
1. False commitments from customer care.
2. On being persistent with them to commit on some time lines, they hung up the phone and you have to again go though the long call center queue to find another bunch.
3. I have escalated the complaint to management. No body has responded in the middle management till now. it took me few week to climb up the ladder .. Again to hear nothing.
4. Most pathetic customer service agents i have encountered in my life.
I request, the management to look into this matter and give my money back. I