[Resolved]  MakeMyTrip.com — Ticket was refundable but received confirmation from makemytrip as non refunable

Address:

Gurgaon, Haryana

Hi, In the whole process of ticket booking for the mentioned booking id (NF[protected]the ticket was showing refundable (have proof of the screenshot of the confirmation attached). But post payment i received makemytrip confirmation mail as the ticket is non refundable. i booked the ticket only with an intention that the ticket is refundable . not because it cant be refunded if any issue arise. In addition i call makemytrip call centre from my mobile no. raising this concern and the customer care agent simply denied to raise a complaint id against my request stating he is facing some technical issue. When i requested to transfer the call to the senior or other agent who can provide me the complaint id. The call was on hold for past 1hours and no body yet responded. Makemytrip Customer Service is really pathetic, and i FEAR to book any further ticket with makemytrip as the outcome of the whole process is not same. my refundable ticket is now non refundable. Request you to get this corrected to avoid any refundaable issues with respect to the above booking. Moreover while writing this complaint i am not able to attach the screenshot of the proof of the system website to show ticket refundable. Moreover Makemytrip Complaint page is down. Kindly get the ticket status corrected to refundable and share me the confirmation. This is clear intend of misleading the customer for transaction of ticket which was not promised as per the details shared.