[Resolved] MakeMyTrip.com — Unable to cancel ticket

lmeka2

Address:	D6
Website:	www.MakeMyTrip.com

I booked ticket through makemyTrip and due to personal issues want to postpone or cancel ticket. I tried contacting makemytrip serveral times and got response all the times, I can do online. Worst part here is I am unable to cancel ticket online with below message on their website- -- Sorry, the information on cancellation fees for this booking is not available online. In case you wish to cancel or modify this booking, please call us at[protected]Toll Free) or[protected] -- Support team always responding back you can cancel ticket online. This is disgusting. I am trying to cancel from past one week and it became my daily part to call them and talk for 20-30 min. One guy from support responded back to me- "Why don't you try online when are able to see for less price in online and why you are contacting us". Guys, This is very bad experience for me. I hope within 2 days, this company will cancel my ticket and let me know refund status. Regards, Lakshman

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Aug 6, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear lmeka2

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care