[Resolved]  MakeMyTrip.com — Unbelievably Poor customer service

Makemytrip.com lacks even the basic level of customer service.rip A flight that I had booked through them on spicejet was cancelled and I was informed by the airline. As a result I called MakeMytrip to make alternate plans. Here is when the problem started: 1. Makemytrip had no idea about the cancellation and kept telling me my reservation was confirmed. 2. We had to do a conf call with the airline to prove to Makemytrip that the flight has been cancelled and that we needed alternate arrangement. this required multiple phone call and hours spent. 3. Finally when Makemytrip caught up with the situation, I was told that the situation needed to be escalated and that I would get a call back from the supervisor. 4. Call never came and when I called back I had to repeat all the above mentioned steps. THis time around I told the service rep to document all of these steps so that It is there on my account and if at all some one else is involved I wont have to repeat all of it. I was assured that all was documented and that again my call was being escalated to higher manager so that not only they can give me back up travel plan but also see what can be done for me for inconvenience caused to me so far. Once again I was promised a call back. 5. 12 hours later the call never came and when i called again.. sure enough we had to start at step 1 where the rep kept telling me that my reservation was confirmed and all was good. NO surprise that I had to repeat all of it again.. 6. I am on call with them for last 1+ hour for the 5th time and I still dont have a solution. They have 0 customer service, poor internal tracking methods, [poor documentation and to top it all, no accountability. I would like them to absorb a portion of the costs that I incurred in order to make alternate arrangements. This will be for the inconvenience caused because of the poorer than poor customer service by Make my trip.