MakeMyTrip.com — Unintimated ticket cancellation

Address:

Coimbatore, Tamil Nadu

[protected] I had booked a ticket on Makemytrip website from MAA-SIN on . I had been intimated that i will be getting my e-ticket in 4 hrs. [protected] I did not get my e-ticket till next day morning and i called up the customer care. After waiting for about 47 minutes i was informed that i will be getting my e-ticket in 6 hours and the delay was because my payment was stuck up somewhere. I sent my bank statement immediately and waited for the e-ticket. [protected] I got no response from makemytrip and called them 3 times where each person said that the ticket was confirmed and i will be getting e-ticket in 2 hours. They gave me a new booking id and reference number of complaint. I called them again after 5 hours to hear that there was no problem at all and the e-ticket was on the way. [protected] I sill didnt get my e-ticket. So i called the customer care again and waited for 38 minutes as usual. Many persons redirected my call to another after hearing my query. Finally a person told me that the concerned dept. was working on sending me the ticket and the payment has been received from me correctly. 1-2-2015 Still waiting for my e-ticket, i called again and waited for hours and spoke to many others. Finally another person told me that the ticket was booked and e-ticket will be received in 15 minutes. It was my first international booking. Therefore i said ok and waited. Meanwhile i was checking on the ticket rates which were raising considerably along with time. 2-2-2015 I called them again and heard that they were surprised to know that i didnt get my e-ticket till now. They asked me to wait for another 3 hours. I called them after 3 hrs and got another 3 hrs waiting time. Not even once they had called me. 3-2-2015 I called them at the end of the day to know that my ticket had been cancelled by makemytrip for no reason and my amount would be refunded only after 8 to 10 working days. They had also quoted that i had cancelled my own ticket. They are refunding full amount. How will the refund full amount for a non-refundable ticket, if i had cancelled the tickets. They gave me no solution for my travel. The ticket rates were nearly double by this time. All my hotel and itinerary costs were collapsed because of this. Headache from the beginning till the end. Not even once they called me. I called them and waited for hours and hours and finally found that the ticket was cancelled. My whole family is dejected. Now i'm still waiting for my refund.