[Resolved] MakeMyTrip.com — Waiting for refund from long time and not yet received

Rahulsoni24

Address:

Bangalore, Karnataka

Hello Team,

We had booked a Flight ticket through Makemytrip.com but had to go for cancellation due to incorrect details. They assured us that we will get the refund within 15 days which is a quite long time but we waited to follow the standard process. It is going to be 2 months now and we did not get any refund from them. We called them sever time and wrote many emails to resolve this issue and provide the refund to us ASAP. They keep on saying wait for a week or 4-5 days we will provide the refund to you. Also they started giving reason that the problem is there from bank side. I did check with bank but they said we did not get any refund request from makemytrip.com. This is not the one time we tried to follow up with them several times but as of now no proper solution has been provide by the company. This is a very much frustrating support and service I have ever received in my life and I would never go for any further relation with them and also never ever suggest anyone to go with them. I would request if possible please take a strict action on this company. Thanks!

Attached is the status on their portal but don’t see any refund in my account.
Booking ID NF[protected]
Ticket no on this issue Reference ID[protected]
New ticket no[protected]

Regards,
Rahul soni
MO# [protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 8, 2016

Complaint marked as Resolved

I got the refund after lot of struggle, it toll almost more than 45 days for refund. Thanks to Consumer complaints team for helping me on this.

MakeMyTrip India customer support has been notified about the posted complaint.

Aug 26, 2014

Updated by Rahulsoni24 They still asked us to wait till this month end and this is going to be a very long for us, they are not checking this issue on priority basis, just playing with customer money.

Regards,
Rahul soni

Related MakeMyTrip India reviews

View all 8083 MakeMyTrip India Reviews

Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Rahul,

At the outset, we sincerely apologize for the unpleasant instance.

With reference to your complaint, please note that refund has already been processed as per below details:

Amount: INR 11526
Date of Refund: 18th Jul, 2014
Refund Reference Number:[protected]

Amount: INR 3850
Date of Refund: 03rd Aug, 2014
Refund Reference Number:[protected]

We request you to please liaise with your card issuing bank as payment was done under EMI offer.

Regards,
Team-MakeMyTrip Care