MakeMyTrip.com — Worst Travel Agent Experience - NL[protected]

Address:

Bangalore, Karnataka

Dear MakeMyTrip customer Support, Please be advised we have been subjected to a LOT OF Harassment by your company having taken the customizable package MakeMyTrip Booking ID - NL[protected] Super Dubai with Trio Value Pack I was able to customize my tour according to the options given and suitable for my requirement Additional Components Details Activity Dubai by Night City Tour ATLANTIS - THE LOST CHAMBERS (EXCLUDING TRANSFERS) Ok to Board Supplement for Indian Clients. DOLPHIN & SEALS LIVE SHOW(VIP) (EXCLUDING TRANSFERS) I was given to understand I shall be provided with required vouchers for inclusions, hotel vouchers, visas and airline tickets 5 days before the trip date . Complete payment for this Trip was made 100% in Advance through bank transfers. I followed up regularly for the above but the MMT representatives were pesistent that I wait for some more time, although I had difficulty understanding that why would they not start working or even assign the booking to anyone in operations. At last it was assigned to mr Amit Chokroborty, from operations team but again he told me to keep waiting. I also opened several complaints asking MMt to start working on the trip atleast so that I do not get any surprises in the end (which are still open btw). MMt representatives are very eager to arrange a call back but don't bother to call back or answer any questions to satisfaction, rather just keep waiting or take leave or half days. Upon my persistence and with the help of Mr. Rohit Rana, rather than the one assigned to the package, Mr. Chokroboty and Mr Manmeet Banyal, I got the air tickets and hotel vouchers just 1 days before the trip i.e 24th April. But again, to my surprise, shock and Dismay I was told by Mr. Devashish just a few hours from my flight that the airport to hotel transfer and all the inclusions cannot be provided due to some backend issue and they will be cancelled. I was left stranded and very rudely spoken to by Mr. Devashish, whose failure despite 30 days of reassurance by MMT, spoiled my trip. I was told that MMt will refund the amount. When I reached the destination I had to arrange all by myself and on the 2nd day of my trip i.e 26th I got vouchers for only 2 of my inclusions. For other inclusions I had to pay out of my pocket and not spoil my trip because of your failure. Same was highlighted and complained by self in e-mail of 26th April 2015 to mr. Rohit Rawat & Mohd Ubed. We lost Dubai by Night City Tour, Ok to Board Supplement for Indian Clients(which the airline told was not required, so I demand refund) and the trio value pack which included Dhow cruise with Dinner, Desert safari with dinner, and City day tour. This wasted a lot of my time as I had to replan the activities over at Dubai. OUT OF HAND EXPENCES MADE BY US EVEN AFTER HAVING PAID IN ADVANCE: - Taxi From Airport To Hotel - 95 AED Dhow Cruise With Dinner - 270*2 = 540 AED Desert Safari with Dinner - 250*2 = 500 AED Taxi From Hotel To Airport - 95 AED TOTAL - 1230 AED Apart from the above I like compensation for OK To Board charges, Dubai by Night City Tour OVER AND ABOVE ABOVE MENTIONED BREAKDOWN OF EXPENSES PAID FOR BY US EVEN THOUGH SAME WERE ACCOUNTED FOR AND CHARGED TO US UPFRONT IN ADVANCE WE HEREBY LODGE A PROTEST AGAINST YOUR COMPANY FOR BREACH OF TRUST AND NOT ABIDING BY AND MEETING THE OFFER COMMITTED AND CHARGED FOR / NON PERFORMANCE OF COMMITMENT AS INDICATED AND CHARGED / FRAUDULENT ACT OF DECEIVING THE CUSTOMER BY CANCELLING CONFIRM BOOKINGS AND THEREBY STANDING FAMILY WITH KIDS ON A VACATION WITH LIMITED RESOURCES. WE HAVE REPEATEDLY RAISED OUR CONCERNS AND COMPLAINTS TO YOUR GOOD OFFICE THROUGH E-MAILS, PHONE CALLS AND TEXT MESSAGES WHILE WE WERE ON THIS TRIP AND HAVE ALSO BEEN FOLLOWING UP SAME THROUGH ALL SIMILAR MEANS AFTER RETURNING FROM THIS TRIP. WE HAVE BEEN CHEATED AND DEPRIVED OF PEACEFUL HOLIDAYS AND FEEL ENTIRE TIME AND MONEY WE SPEND ON THIS TRIP HAS BEEN A WASTE. AS WE WERE LEFT DISTRESSED AT EVERY STAGE AND HAD TO MAKE OUR OWN ARRANGEMENTS, MAKE REPEATED PHONE CALLS, SEND E-MAILS AND TEXT MESSAGES TO GET ARRANGEMENTS DONE / GET CONFIRMATION OF SAME ETC. WE HAD APPROACHED YOUR COMPANY SO AS TO HAVE A PLANNED TOUR SO AS TO HAVE A PEACE FULL HOLIDAY WITH ALL ARRANGEMENTS IN PLACE AS PER PLANNED TOUR SCHEDULE OFFERED AND AGREED WITH AND CONFIRMED BY YOUR COMPANY. HOWEVER WE WERE LEFT ABROAD WITH NO ARRANGEMENTS IN PLACE, ALL PREVIOUSLY CONFIRMED ARRANGEMENTS CANCELLED, WITH ENTIRELY UN PLANNED DELAYED ARRANGEMENTS LEAVING US IN A STATE OF DISTRESS AT ALL TIMES. WE HOLD YOUR COMPANY RESPONSIBLE FOR AND CLAIM FOR A REFUND OF ALL EXPENSES INCURRED AND LOSSES INCURRED BY US ON THIS TRIP DUE TO HARASSMENT BESTOWED ON OUR FAMILY BY YOUR LACK OF PERFORMANCE AND NOT ABIDING BY THE OFFERED AND CHARGED FOR SERVICES.