[Resolved] MakeMyTrip.com — wrong cancellation of ticket due to technical error.

shine12

from Attingal, Kerala

Address:

Thiruvananthapuram, Kerala

I had booked two-way ticket (PNRno.-D2C6QY)from delhi -trivandrum (16/10/24) and trivandrum-delhi(26/10/2014). On 14 october i requested cancellation of my delhi -tivandrum flight(on 16nth) but i recieved a confirmation of cancelled ticket on my return journey ticket( 26th). I contacted customer care on 15nth, and they replied it was a technical error because of same PNR no.on both tickets and was promised my refund for flight on 16nth and a flight ticket from delhi trivandrum on 26th.And that they will resolve this issue in 48hours.So far there is no communication from your part. As i need to travel on 26 th from trivandrum -delhi at any cost, please make sure one seat is available for me on the same flight.

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Aug 14, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Customer,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case and found that our center has take this matter to closure. Please note that refund for total of INR 13348.00 has been processed from our end and settled against the original form of payment. We hope that your complaint was resolved up to your satisfaction. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care