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I'm precisely facing the same problem & infact I have also received the same reply from Megha Saraf.
MakeMyTrip Booking ID -NF[protected]
Booking Date - Tue, 7 July 15
Travel Details – Blr-Del (17Sep.2015) & Del-Blr(20Sep.2015)
When I was making this booking, I carefully checked all details & did the payment
After 2 mins. I received a confirmation & I was shocked to see the return date as 20 Dec. 2015 I immediately called MMT customer support team, who told me that since the systems are getting updated I need to call them after 1 hour. I told them that there is some flaw & it is better that it gets resolved before the tickets get generated but they said nothing could be done since systems are under updation. They however transferred my calls to the airline team, which in turn again refused to help saying that only MMT can resolve this issue.
Meanwhile the ticket also got generated & I again raised a concern, to which their team responded that it is an error from my end, & that I would need to pay a penalty for date change. They simply refused to consider this as a genuine grievance & informed that nothing could be done. On my asking, how worth is the penalty vs this harassment, they then re-checked & informed that penalty also won’t work since it is a non-cancellable ticket.
I got absolutely same reply from Megha Saraf with a copy of log snapshot which puts me wrong.
Is there anybody in their system who can help
MakeMyTrip Booking ID -NF[protected]
Booking Date - Tue, 7 July 15
Travel Details – Blr-Del (17Sep.2015) & Del-Blr(20Sep.2015)
When I was making this booking, I carefully checked all details & did the payment
After 2 mins. I received a confirmation & I was shocked to see the return date as 20 Dec. 2015 I immediately called MMT customer support team, who told me that since the systems are getting updated I need to call them after 1 hour. I told them that there is some flaw & it is better that it gets resolved before the tickets get generated but they said nothing could be done since systems are under updation. They however transferred my calls to the airline team, which in turn again refused to help saying that only MMT can resolve this issue.
Meanwhile the ticket also got generated & I again raised a concern, to which their team responded that it is an error from my end, & that I would need to pay a penalty for date change. They simply refused to consider this as a genuine grievance & informed that nothing could be done. On my asking, how worth is the penalty vs this harassment, they then re-checked & informed that penalty also won’t work since it is a non-cancellable ticket.
I got absolutely same reply from Megha Saraf with a copy of log snapshot which puts me wrong.
Is there anybody in their system who can help
Dear surma14
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
We are getting the case facts checked and will connect with an update shortly.
Assuring you best of our services.
Team-MakeMyTrip Care
Dear Surma14,
Greetings from MakeMyTrip!!!
In reference to your complaint, we have validated your case with our concerned team and found that complete refund of Inr 8792.00 has been initiated from our end on 13-Jul-15 and same should reflect in your account as per your bank processing cycle towards the original form of payment.
Assuring you best of our services.
Team-MakeMyTrip Care
Greetings from MakeMyTrip!!!
In reference to your complaint, we have validated your case with our concerned team and found that complete refund of Inr 8792.00 has been initiated from our end on 13-Jul-15 and same should reflect in your account as per your bank processing cycle towards the original form of payment.
Assuring you best of our services.
Team-MakeMyTrip Care
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I feel it is an afterthought on my claim. There is a mistake from their end and they are making customer to pay for it. Pl help in getting the correct person to whom my case can be represented so that the claim amount is refunded to me.
Regards,