[Resolved]  MakeMyTrip — fooled by makemytrip for sri lanka package

We had booked for a five day trip to srilanka through makemytrip from march 28th, 2018 to april 1st, 2018. The total amount for the package was rs.48, 000 for three people. Because of the communal tension in kandy we decided not to go to kandy which was our first day schedule in srilanka. Hence we requested the makemytrip agents ms. Trupti and ms. Madhuri to modify the itinerary and suggest some other places for the first day which they failed to do even after one week of intense followups. We finally gave up and decided to spend the first day in colombo itself and even booked a hotel by ourselves. This is just the tip of the problem.
Last week we decided to cancel this trip due to some very personal reasons of emergency and requested the agents ms. Trupti and ms. Madhuri five days back to reschedule our trip from april 27th’18. Ms. Trupti was buying time time from us and said that she has to check with the hotel availability and cab vendors for the modified dates and confirm to us. Ms. Trupti never returned with any confirmation and was not responding to our phone calls. I had spoken to madhuri also on 26/3/2018 telling her about the discussion that i had with ms. Trupt and she also said that within 24 hrs she will get back to us after checking with the vendors and hotel availability. Today (27/3/2018) nobody even cared to update us from their side and we kept calling them again and again only to hear that the rescheduling of the trip is not possible and we will lose our entire money that we have paid. Ms. Madhuri is lying to us that she had already informed me that travel date change is not possible.
Makemytrip is fooling customers by not responding properly and eating up our money. The modus operandi here is not giving proper update and making the customer wait till the last moment and informing them that as per policy no refund can be processed.
Never book any of your trips through makemytrip.