MakeMyTrip Hotel Booking India — Hotel booking

Address:641004
Website:Makemytrip

I have made a hotel booking thru app .. wen I went to the hotel they said room a are full . So I called customer care n asked for the solution . They told me to wait for 20 mins. I called back again after 1 hour but i was shocked to hear that they couldn't reach the hotel person n therefore 20 mins again they wanted ... it all happend between 2.30 pm to 4.35pm .. they gave a call back at 10 30 pm n asked whether I checked in ... how would I check in without any confimation? Then again 1.30 am in the night they called n informed the alternative hotel .. they asked me to check in at 1.30 ... morning I m getting a call dat 12pm is d check out time . I called them for the solution rite from 10 am and now it's 1.36 pm. . Still I dint get any solution .. I am waiting inside my car for past 4 hours .. I have all d call records of their response ..
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Complaint comments 

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Dear Vicky Sekar

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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