MakeMyTrip India — 3 year child given wrong ticket and not taken for travel

Address:

BAHUBALI COMPLEX, KALANALA, Bhavnagar, Gujarat, 364001

MakeMyTrip issued us wrong tickets for international travel after taking full payment. On returning back, airlines not found child name in their system. On complaining about long they issued stand by invalid boarding pass without seat no. and Manipulated PNR. On communication with MakeMyTrip, they have agreed of their BIG MISTAKE but not refunding the amount.

We have to purchase all new fresh tickets worth Rs.185000 for next day flight as MakeMyTrip is giving us tickets after 10 days and we do not have visas to stay back for 10 long days at the airport.

Enclosure:
1.Child invalid stand by boarding pass issued without seat no and changed PNR No

2. MakeMyTrip Apology Email