MakeMyTrip India — advance charged for trip and service not delivered | refund awaited | fraudulent service

Dear team,
We had a horrible experience booking cab service with you for delhi airport to gwalior. We were not only left on middle of road to figure out our own way but we felt mentally harassed and traumatized during the process. Following are the sequence of events:
1.) we made booking much in advance with booking id no. Nc[protected]
2.) we had a pick up at 11 am from delhi airport on 24 oct 2019.
3.) we got driver details but we wanted to confirm it so we reached out to mmt on 23rd evening and they ensured everything.
4.) whole fiasco started on 24th oct morning when we started getting calls from multiple numbers for pick-up and on one call someone even said he is waiting since 9:30 for pickup!
4.) when we finally stepped out of airport at 10:15. We realised there was no cab and me and my spouse again have to call back on all such numbers from where we got calls, in addition we were continuously on call with mmt. No one had any clue on driver name or cab number.
5.) this continued for almost 45 mins. And finally we found driver at 11:20.. To utter surprise driver name and vehicle no. Was different. On enquiring he told us that he was assigned randomly by cab vendor and he is going to jaipur and his way he will drop us in agra.. This left us further unsettled as we had booked outstation can till gwalior (You can verify from booking id). Gwalior is 120 km ahead of agra and it is 2 hours 44 mins journey.
5.) we called back mr. Satendra who was still giving false assurance and asked for otp and said he will arrange something else from agra.
6.) at this point we asked cab driver to drop us back at airport as we were still in airport premises. He refused to this and dropped us on middle of road and went away. By this time it was already 12:00 noon.
8.) all this has lead to a very bad experience and on top of that customer care argues that satendra only came to pick you up.. Where as he was sitting somewhere else trying to coordinate.
Following are direct number associate with this event:
Satendra : [protected]
Driver who came to pick : [protected]
Another random caller for same trip : [protected]

Overall this was a pathetic and a very very poor experience and has left a very bad taste for us. Forget loss of time.. We felt so unsecured during the entire process.

I would strongly urge you to take very strong action against this company. Also i not only want refund but also a compensation for loss of my time and inconvenience caused to me and my spouse.

I hope you will take this matter on priority and provide me with with suitable relief on this matter. We are in touch with makemytrip since 24th oct but they have not provided us any refund or anything and they continue to delay resolution process.