[Resolved] MakeMyTrip India — Air pegasus refund for flight cancellation

Abhijit25

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560068
Website:	www.makemytrip.com

Flight Cancellation Date: Aug 10 2016
Booking ID: NF[protected]

Its been 6months and on that MakemyTrip has not refunded the amount after the flight went non operational. MakemyTrip has not taken any action to recover the money from AirPegasus where as Air Pegasus had already confirmed that they have paid the money to Make My Trip and MMT are nt refunding the money back to customers.
MMT is a big cheat company. they have money to pay Alia Bhatt and Ranveer Singh but they dont have money to refund customers.
SHAME TO MAKE MY TRIP Managmement. Fraudsters.

GIVE OUR MONEY BACK.

Again the same response that MMT wl give is Air Pegasus have not refunded. Bloody What the hell have you done wince 6 months to recover from Air Pegasus. DAMN. BIG CHEATS.

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Feb 10, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2017

MakeMyTrip India Customer Care's response Dear Abhijit25,

Greetings from MakeMyTrip!!

This email is regarding the refund claim for your Air Pegasus flight.

We appreciate your note below. The current issue is not isolated to you but to many others who booked to fly on Air Pegasus through not only MakeMyTrip but other agencies including airline’s own website.

When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.

At this juncture, the airline has not refunded the due amount back to us and the entire industry is chasing Air Pegasus. We hope you will at least appreciate that we don’t run the airline. The situation of Air Pegasus is well known to all o[censored]s. What we can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. We also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.

We are constantly asking the airline. We will begin refund the moment airline directs us to do so.

Request your patience under these force Majeure conditions.

Regards
Team-MakeMyTripCare.