[Resolved]  MakeMyTrip India — air ticket booking (international)

Address:Ghaziabad, Uttar Pradesh, 201010

I had very bad experience of booking a ticket from make my trip website on 31 march, 2019

I searched for ticket from delhi to sfo on 3 may and nyc to delhi on 16 may 2019, the best option i found meeting my requirements was swiss air flight combination which were costing 147526 rs for two pax

I completed all actions to book the tickets and payment was deducted from my credit card account. After that the website announced that booking has failed and i should try some other airline and money will be refunded in three working days.

The whole episode shows the rubbish being created by mmt in the name of international bookings. It is now clear to me that the failure happened due to your website having outdated information on air fares (It still has that fare listed). This could even be an attempt to attract hits on the website to show some false data on your business

Just imagine if i try again and same thing happens, all my credit card limit gets blocked and i cant book anything till the refund is recieved. All happening due to no mistake of customer and all because of your poorly maintained information base.

I would request mmt to stay out of international air ticketing till you are not able to correct this situation. No doing so will result in problem to more and more customers and will bring bad name to mmt
Was this information helpful?
No (0)
Yes (0)
May 16, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
MakeMyTrip India Customer Care's response
Dear Neeraj,

Regret the inconvenience

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

Please share the booking ID so that we can assist you further.

Regards,
Team- MakeMyTrip Care
Complaint comments 

Comments

To anonymous author

- add receipt
- add notification of operator Makemytrip.com
- explain,
how many days had been promised on March 31, 2019 to you at (unknown) site?
what is date of today?

50% of Indian government have similar qulifications.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8085
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information