MakeMyTrip India — air ticket - date change automatically in mobile app while clicking on final submissions

Address:

400095

I have been using makemytrip mobile app for long years but never faced any issues. On 10th december 2019 early morning when i booked air ticket from mumbai-kolkata-mumbai (Bom-ccu-bom) for[protected] and return on[protected], my booking id - nf[protected] and pnr lgqr3u.

I was shocked to see the date once booking was confirmed as it was booked for wrong date i. E.[protected] and return on[protected]. I was very sure about the journey date and checked twice before proceeding for payment but due to makemytrip system fault, it was changed automatically on the final stage which was not shown to me. I had only come to know after the payment was made.

Immediately i called makemytrip customer care and informed mr. Ayush. He had given two options, i may raise an issue and wait for the resolution or i can ask him to check with the airlines (Spice jet) whether changes can be done.
I had chosen the second option and i advised him to contact airlines but mr. Ayush told that airlines (Spice jet) asked for a difference fare of rs.2040/- to modify the date. I checked online and found the price of ticket in the same flight was available at the same price which was changed to me. When i asked the same to mr. Ayush, he told that he couldn't make any arguments with the airlines and i had to pay the charges as difference in fare. I had no option but to pay and i paid to airlines (Spice jet) directly and i got the date changed.

Now, as i have paid the amount of rs.2040/- due to the fault in your systems, i request you to refund the same.
You can check from your systems as i'm very sure about the date for which i wanted to book the tickets.
The task id[protected] given by your representative mr. Ayush.