MakeMyTrip India — airlines

Makemytrip is a fraudulent company and does not refund the amount which is due. I had the misfortune of booking a ticket through this portal. The airlines had refunded part of the amount since they did not have the required seat on the flight which i had booked. The amount was refunded to makemytrip but this fraud company did not pass it on to me.

Below is the transcript of the email conversation with the customer executive at makemytrip who did not respond back even after multiple attempts even after providing to them all the required documentation.
Hi,

Please find attached the stamped copy provided by the airlines.

Regards
Soumendu Ray

[link removed]/p
Subject
Step-1 Complaint Registered Refund

Dear,

Thank you for contacting MakeMyTrip Customer Support with regard to processing a refund for Booking ID NF[protected] .

We regret to inform you that the airline is unable to provide us with the flight/cancellation status (over the phone); hence, we request you to provide us the stamped document with the applicable refund amount mentioned by them.

You can get the document from airline city office or airport counter.

We understand that it may be inconvenient for you to get the stamped document and we apologise for the same; however, we require this document to update appropriate refund amount. The refund will be processed within 5 business days from the receipt of documents.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [link removed] or visit us at [link removed].

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Tarak patel
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[link removed]