MakeMyTrip India — Airlines has refunded full amount MMYT not returning the money

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Hi,

I had booked Visatara’s Dec 24th flight from Goa to Mumbai (PNR 5CRYBI) for my husband Brijesh Chandrakant Gaitonde through MakeMyTrip. The details of the flight are also there in this email. He couldn’t travel as he fell ill. With home test he was showing +ve for COVID-19 on Dec 21st afternoon. He did RT-PCR on Dec 22nd and it also shows +ve. Please see attached with for your reference the RT-PCR report.

Please find Vistara Airlines email below. Vistara has sent the refund in Jan 2023 to MakeMyTrip but they have not refunded the amount to me despite several follow ups. Its been a frustrating experience. Kindly intervene.

From: "[protected]@airvistara.com"
Sent: Fri, 30 Dec 2022 07:08:07 GMT-0500
To: "[protected]@rediffmail.com"
Subject: Re: Cancel & Refund by ticket: PNR 5CRYBI

Dear Ms. Phaldesai,

Greetings from Vistara!

We sincerely apologize for the delayed response due to un-anticipated high volumes.

We truly empathize with your situation we would have felt the same had we been at your place hence we wish to inform you we have authorized the full refund towards the PNRs: 5CRYBI as a goodwill gesture.

However, upon reviewing the travel details we could see the travel agency has already initiated the refund as per fare rules.

Thus, we have forwarded the request for the refund of the cancellation penalty to our finance department in order for them to generate an agency credit memo which will be shared with the travel agency in order for them to enable to refund the cancellation penalties levied.

Please be informed it may take up to 12-14 business days for the ACM to be generated. Thus, we request you to kindly get in touch with the travel agency to claim the refund of the remaining amount of INR 2489.00 post 14 working days.

If in case, they deny to refund the same please feel free to reach out to us and we will be happy to assist.

We appreciate your patience in the interim.

Thank you for contacting Vistara, we wish you a wonderful day.

Best Regards,

Abhinav Bhaskar

Sr. Executive-Customer Relations

W: www.airvistara.com

24*7 Helpdesk Number:[protected]