I booked the flight using MAKE MY TRIP from Bangalore to Kuwait departing on 2 February at 21:35 hrs but the flight delayed to depart and finally landed to Mumbai at 1:00am instead of 23:20 hrs.
The next flight was at 2:15am, my baggage was not transferred so I must claim and head to kuwait flight but I couldn’t make it.
The layover was 3 hrs but ended up to get the layover for only 1 hour, if it was direct connecting flight without baggage claim I would have somehow made it but that wasn’t the case, they negligently asked me to claim the baggage at Mumbai airport and then board the kuwait flight also the gate closes 20 minutes before departure so kuwait airlines deliberately left me and travelled, no care was taken to passengers.
I have to pay additional 40000rs to catch the next flight to kuwait, I lost my money and time. They just frustrated me unnecessarily.
I am just asking MAKE MY TRIP to give me my full refund for all the inconvenience I had and the struggles I have been through.
MAKE MY TRIP is not taking any responsibility.
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