[Resolved] MakeMyTrip India — amount deducted but booking failed.
Bangalore South, Karnataka, India
CChethan012 on Aug 13, 2019
Pathetic customer care executives with no intention of resolving the issue. I tried booking a resort in Pondichery via MMT website. After payment I received payment confirmation but MMT showed booking as failed. This was on 3rd Aug, upon raising the complaint refund was assured within 72hrs( proof attached). I had raised 5 tickets so far and everytime it was closed without resolution or an update. Never chosing MMT ever again.
Complaint marked as Resolved 2019-10-04 02:14:49
[Aug 13, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified SupportMakeMyTrip India Customer Care's response Sep 02, 2019
Apologies for the trouble caused to you
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.
Team- MakeMyTrip Care
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